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Why Our Privacy Policy Matters
Hk99 believes your personal information belongs to you. Our privacy policy is built on full transparency — so you always know exactly what we do and don't do with your data.
This privacy policy applies to the hk99 website and mobile platform. By using hk99, you agree to this policy. Please read it carefully before using the platform for the first time.
hk99's Commitment: We never sell your data. Your privacy matters more to us than business.
If this Privacy Policy changes, we will post a notice on the platform and update the "Last Updated" date. For significant changes, registered users will also be notified by email.
Key Features
Why Your Data Is Safe With hk99
SSL Encryption
Every connection on hk99 is secured with 256-bit SSL encryption, keeping your data safe from interception while in transit.
No Data Sales
Hk99 never sells your data to third parties. Your information is used solely to improve our services.
You're in Control of Your Data
You can view, update, or request deletion of your information at any time.
Secure Servers
Your data is stored in high-security data centers with regular backups and security audits in place.
Fraud Prevention
To protect your account, we monitor for unusual login activity or transactions and alert you right away.
Transparent Policy
No hidden terms. hk99's Privacy Policy is written in plain language — so anyone can read and understand it.
Data Collection
1. What Information We Collect
Hk99 only collects information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our policy.
Personal Identification Information
At registration, we collect your name, mobile number or email address, and date of birth. During KYC verification, your national ID or passport details may also be required.
Financial Information
Payment method details for deposits and withdrawals (Mobile Pay, Nagad, Rocket, bank account numbers) are collected. However, full bank or MFS account passwords are never collected.
Technical Information
Your device type, operating system, browser, IP address, and activity logs on hk99 are collected automatically. This information is used to improve service quality and ensure security.
| Data Type |
When It's Collected |
Why It's Needed |
| Name, Mobile/Email |
At Registration |
For Account Creation & Communication |
| Date of Birth |
At Registration |
To verify age (18+) |
| Copy of ID Document |
During the KYC process |
For Identity Verification & Legal Compliance |
| Payment Information |
During deposit/withdrawal |
To complete secure transactions |
| IP & Device Information |
On every visit |
For Security & Fraud Prevention |
| Gaming & Betting History |
On Every Game / Bet |
For Account Management & Dispute Resolution |
Data Usage
2. How Your Data Is Used
Hk99 uses your information for the purposes listed below. Each use has a clear reason behind it — not simply to accumulate data.
1
Account Management
Your core information is used to create your hk99 account, verify logins, recover passwords, and manage account settings.
2
Payment Processing
Financial information is used to process deposits and withdrawals securely and to prevent money laundering.
3
Customer Support
If you run into any issues, our support team can quickly resolve them by reviewing your account and transaction details.
4
Personalized Experience
Based on your preferences and gaming history, hk99 shows you relevant games and offers.
5
Security & Fraud Prevention
Technical data is used to detect unusual activity and keep your account and funds secure.
6
Legal Compliance
Data is retained and used as required to comply with applicable laws and regulatory guidelines.
Data Sharing
3. Who We Share Your Information With
Hk99 never sells your data. In limited circumstances, information may be shared with trusted third parties, and strict data security agreements are in place for every such case.
Payment Providers
Only the information needed to process transactions via Mobile Pay, Nagad, Rocket, or bank is shared with the relevant payment provider. Nothing beyond that is disclosed.
Game Providers
Only the session information required to run third-party games on hk99 is shared. Game providers do not receive your financial or personal details.
Legal Authorities
Information may be shared in response to a court order or a lawful request from law enforcement. hk99 always operates in full compliance with applicable laws.
hk99 never shares your information with advertisers or marketing companies. That is our strict policy.
Data Protection
4. Data Protection Methods
Hk99 follows the highest industry standards for data protection. Our security is multi-layered, so your information stays protected even if one layer is compromised.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): OTP verification is available for added account security.
- Secure Servers: Data is stored in ISO-certified data centers.
- Regular Audits: Third-party security experts regularly review hk99's systems.
- Access Control: Only authorized personnel can access specific data.
- Breach Notification: In the event of a data breach, affected users will be notified promptly.
Your vigilance matters too. Use a strong password and never share your login credentials with anyone.
Cookie Policy
5. Cookies & Tracking
Hk99 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
Types of Cookies We Use
Essential Cookies
Analytics Cookies
Personalization Cookies
Security Cookies
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Maintaining login sessions and platform functionality |
Cleared at End of Session |
| Analytics Cookies |
To understand which pages are used most |
30 Days |
| Personalization Cookies |
To remember your language preference and settings |
1 Year |
| Security Cookies |
To prevent CSRF attacks and detect fraud |
Cleared at End of Session |
You can disable cookies from your browser settings, though doing so may affect some features on hk99.
Your Rights
6. Your Data Rights
Hk99 believes every user has full ownership of their personal data. Your rights are detailed below.
Right to Access
You can find out what information hk99 holds about you at any time.
Right to Correction
If any of your information is incorrect, you can request a correction by contacting our support team.
Right to Deletion
You may request deletion of your data, provided there are no legal obligations requiring its retention.
Data Portability
You can request a copy of your data to download.
To exercise these rights support@hk99.siteEmail us or reach out via live chat. We typically respond within 7 business days.
Retention Period
7. Data Retention Period
Hk99 does not retain your data longer than necessary. All information is kept while your account is active. After account closure, certain data may be retained for a limited period as required by law.
- Account and identity information — up to 5 years after account closure.
- Transaction history — 5–7 years as required by financial regulations.
- Gaming logs — retained for up to 3 years.
- Support conversations — up to 2 years.
- Technical logs (IP, session) — 90 days.
Once the retention period expires, data is securely deleted or anonymized.
Minors
8. Protection of Minors' Data
Hk99 strictly prohibits registration and use by anyone under 18. We do not knowingly collect any personal information from minors.
If a minor has accidentally registered on hk99, their guardian can support@hk99.sitecontacts us, that account and its associated data will be deleted immediately.
Age verification is required at registration. hk99 may request a national ID in cases where verification is in doubt.
Contact Us
9. Privacy Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details below.
For privacy-related requests, include "Privacy Request" in the subject line of your email. We typically respond within 7 business days.
General Questions
Privacy Policy FAQs
No, hk99 never sells your personal data to any third party. Your information is used solely for providing services, ensuring security, and maintaining legal compliance. This is a strict policy with no exceptions.
Yes, you can request deletion of your data. However, certain information (such as transaction history) must be retained for a specified period due to legal obligations. To submit a request, email support@hk99.site with the subject line "Privacy Request".
Yes, completely safe. hk99 uses 256-bit SSL encryption to protect all payment information. Your bank or MFS password is never collected — only the details necessary to complete a transaction are used.
Yes. For significant changes, a notice will be posted on the hk99 platform and the "Last Updated" date on this page will be revised. For major updates, you may also be notified via your registered email. We recommend checking this page regularly.
Disabling essential cookies may cause login and some core features to stop working. Turning off analytics and personalization cookies, however, will not significantly affect general use. You can manage your cookie preferences through your browser settings.
Play Safe on hk99
Enjoy the best gaming experience on hk99 with your data kept fully secure. Open an account today.